L1 Senior IT Technical Support Engineer

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

• Monitor and maintain systems, to ensure that services run smoothly, and disruptions are minimized.
  
• Provide guidance on payment platforms ensures users can use them efficiently, reducing user-related errors or support requests.
  
• Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently.
  
• Assist users in navigating and using payment systems correctly, to ensure smooth transactions.
  
• Document all configurations, system changes, and issues for future reference and compliance purposes, to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
  
• Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
  
• Address missed vouchers by ensuring they are either refunded or reprocessed, to ensure financial accuracy and customer satisfaction.
  

• 2-4 years in Technical Support, Preferred experience in E-payments platform.
  
• Keen attention to detail to monitor systems effectively and identify subtle changes.
  
• Strong SQL/PL SQL knowledge.
  
• Strong Linux (scripting, searching, operate, ….).
  
• Accepting On-call process.
  
• Ability to work in a team environment and support colleagues
  

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.