Job Description
We are seeking a highly skilled and experienced MS CRM Technical Consultant to join our team. The ideal candidate will possess in-depth knowledge of Microsoft Dynamics CRM, both on-premise and cloud versions, and will be responsible for designing, developing, and implementing CRM solutions that meet our clients' business needs.
Key Responsibilities:
- MS CRM Configuration & Customization:
- Design and implement custom solutions using Microsoft Dynamics CRM (on-premise and cloud).
- Configure CRM forms, workflows, plugins, custom entities, and dashboards.
- Customize and extend CRM functionalities using CRM SDK and JavaScript.
- Data Management & Integration:
- Perform data migration between different systems using SSIS, KingswaySoft, or other data integration tools.
- Develop custom reports using SQL Server Reporting Services (SSRS).
- Integrate Dynamics CRM with other enterprise systems using tools like Azure Logic Apps or Power Automate.
- SQL Server Management:
- Write complex SQL queries to extract and manipulate data from CRM databases.
- Optimize SQL queries for performance and troubleshoot any database-related issues.
- Technical Support & Troubleshooting:
- Provide technical support and troubleshoot issues related to Dynamics CRM.
- Assist in CRM updates, patches, and upgrades (both on-premise and cloud).
- Monitor and maintain CRM system health and performance.
- Training & Documentation:
- Develop and deliver training sessions for end-users and administrators.
- Document technical designs, processes, and configurations.
- Create user manuals and system documentation for both technical and non-technical audiences.
- Collaboration & Communication:
- Work closely with business analysts and project managers to understand business requirements.
- Collaborate with other IT teams to ensure seamless integration of CRM with other systems.
- Communicate technical concepts to non-technical stakeholders effectively.
