Job Description
National Operations Manager | Retail | Marks & Spencer Egypt
Location: Cairo, EG Utilize effective coaching to develop team members' skills, knowledge, and behaviors. Ensure every team member has a regularly updated personal development plan. Establish SMART objectives for team members to drive continuous improvement. Create and maintain a succession plan to optimize talent within the area. Recruit, select, and train Store Managers to enhance performance and management capabilities. Model company values and inspire the retail team through motivation, open communication, and regular training. Provide coaching and guidance to stores to achieve operational excellence. Foster employee engagement within the region to improve productivity and retention rates. Equip stores with the necessary skills and attitude to consistently exceed customer expectations. Build and promote cross-functional relationships and communication at all levels. Lead the area team in executing customer-focused initiatives. Ensure consistent adoption of the company sales process across all stores and address gaps proactively. Manage area budgets effectively and responsibly. Ensure compliance with company policies, procedures, and legal requirements, including Health and Safety. Deliver exceptional store standards and disciplines across the region. Manage administrative tasks within the team efficiently. Plan journeys to facilitate frequent, productive store visits. * Lead investigations into audit, security, stock management, and employee relations issues as needed.
