O2C Demand Capture Associate
O2C Demand Capture Associate
O2C- Demand Capture Associate
POSITION SNAPSHOT Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
POSITION SUMMARY
A DAY IN THE LIFE
Order Processing:
Capture demand through both manual and electronic order methods. Prioritize order processing speed and accuracy to meet established service level agreements (SLAs). Handle situations where digital order capture isn't available and complete orders manually.
Exception Management:
Identify and report system failures encountered during the order capture process. Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs. Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.
Continuous Improvement:
Participate in NCE (Nestlé Customer Excellence) operational review meetings. Contribute ideas for continuous improvement of the demand capture process
Education:
Bachelor's degree in any relevant field (preferred)
Experience:
Minimum 1 year of experience in a customer service, order processing, or similar role.
Skills:
Technical Skills:
Strong computer literacy and proficiency in Microsoft Office Suite (Excel, Word).
SAP knowledge (preferred).
Soft Skills:
Excellent written and oral communication skills with the ability to clearly explain complex information.
Teamwork: Ability to collaborate effectively in a team environment and contribute to a positive work atmosphere.
Problem-Solving: Strong analytical and problem-solving skills to identify and resolve order capture issues independently.
Attention to Detail: Ability to work accurately and ensure the completeness and accuracy of order data.
Results-Oriented: Focus on achieving deadlines and exceeding expectations in order processing efficiency.
Conflict Resolution: Excellent interpersonal skills with the ability to handle challenging situations calmly and professionally.
Continuous Learning: Willingness to learn new procedures and adapt to changes in the order capture process.
O2C- Demand Capture Associate
POSITION SNAPSHOT Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
POSITION SUMMARY
A DAY IN THE LIFE
Order Processing:
Capture demand through both manual and electronic order methods. Prioritize order processing speed and accuracy to meet established service level agreements (SLAs). Handle situations where digital order capture isn't available and complete orders manually.
Exception Management:
Identify and report system failures encountered during the order capture process. Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs. Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.
Continuous Improvement:
Participate in NCE (Nestlé Customer Excellence) operational review meetings. Contribute ideas for continuous improvement of the demand capture process
Education:
Bachelor's degree in any relevant field (preferred)
Experience:
Minimum 1 year of experience in a customer service, order processing, or similar role.
Skills:
Technical Skills:
Strong computer literacy and proficiency in Microsoft Office Suite (Excel, Word).
SAP knowledge (preferred).
Soft Skills:
Excellent written and oral communication skills with the ability to clearly explain complex information.
Teamwork: Ability to collaborate effectively in a team environment and contribute to a positive work atmosphere.
Problem-Solving: Strong analytical and problem-solving skills to identify and resolve order capture issues independently.
Attention to Detail: Ability to work accurately and ensure the completeness and accuracy of order data.
Results-Oriented: Focus on achieving deadlines and exceeding expectations in order processing efficiency.
Conflict Resolution: Excellent interpersonal skills with the ability to handle challenging situations calmly and professionally.
Continuous Learning: Willingness to learn new procedures and adapt to changes in the order capture process.
Cairo, EG
Cairo, EG
