Onboarding Specialist

Company Overview:

dopay is on a mission to bring financial inclusion to millions of cash-based workers in emerging markets, starting in Egypt. Through our digital payroll services and pre-paid Mastercard cards, we help employees and beneficiaries gain access to financial tools that improve their lives.

As a member of the newly created Onboarding and Accounts Services team, you’ll play a vital role in supporting our cardholders by ensuring their data is accurately and quickly entered into our system, verified, and passed on to our partner bank to allow them seamless access to their dopay card and their salary.

If you're a detail-oriented, organized, and tech-savvy individual looking for a role with growth potential, this position is for you!

What you'll do:

As an Onboarding Specialist at dopay, your primary focus will be on data entry and managing the information of employees and beneficiaries who use our card services. Accuracy and speed are key in this role as you help ensure that cardholders can smoothly access their new dopay card, their funds and benefits. Here’s what you’ll be doing:

• Accurately enter, update, and verify cardholder data in dopay’s internal systems.
• Maintain and update cardholder records when changes occur.
• Track and manage important ID documentation, ensuring deadlines and accuracy are always met.
• Work with your team to ensure onboarding processes are efficient and cardholder issues are resolved promptly.

This role is ideal for someone who excels in fast-paced environments and enjoys working with data, ensuring that every detail is correct to support our cardholders' financial needs.