Operations Analyst

Nasoft is currently seeking a Growth Enablement Specialist to join our client’s team.
This role supports business expansion by improving internal processes, enabling sales efficiency, and coordinating cross-functional initiatives.
The ideal candidate will play a key part in building frameworks that empower teams and drive sustainable growth.
Key Responsibilities: • Act as the operations and data backbone for commercial teams (Sales, Marketing, Customer Success, Partnerships).
• Own and manage CRM configurations, workflows, pipelines, and reporting dashboards.
• Administer sales & marketing enablement tools (CRM, WhatsApp, email automation tools, invoicing tools, etc.
). • Clean, validate, map, and upload large datasets into CRM while maintaining data hygiene and accuracy.
• Build weekly, monthly, and quarterly performance dashboards for leadership.
• Monitor lead flow, pipeline transitions, deal stages, and conversion metrics across teams.
• Document internal workflows, processes, SOPs, and enablement playbooks.
• Work closely with the tech team to integrate tools (CRM, WhatsApp API, invoicing systems, data sync).
• Train commercial teams on CRM usage, data entry rules, and best practices.
• Provide insights and recommendations to improve performance and operational efficiency.
• Perform other related duties as assigned.
Competitive base salary + attractive commission structure.
Professional development and career advancement opportunities.
Supportive, energetic, and multicultural team environment.
Social and medical insurance coverage.
Learning & Development programs (L&D) • Bachelor’s degree in Business, Data Science, Engineering, Information Systems, or related field.
• 2+ years of experience in CRM admin, growth operations, revenue operations, or data roles.
• Hands-on experience with Odoo, Zoho, HubSpot, or Salesforce.
• Experience with data visualization tools (Google Data Studio, Power BI, Looker) is a strong plus.
• Familiarity with SaaS and B2B growth funnels and KPIs.
• Advanced Excel/Google Sheets skills (VLOOKUP, pivot tables, dashboards).
• Strong analytical mindset with excellent problem-solving abilities.
• Ability to manage multiple operations and cross-functional tasks.
Working Conditions • Total working hours: 9 hours daily (8 working hours + 1-hour break).
• Work mode: Hybrid (3 in office – 2 remote).
• Location: Sheikh Zayed.
• Two days off per week.
• Performance evaluation based on data accuracy, pipeline flow management, dashboard quality, and team enablement.