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Operations Manager - Digital Services

30+ days ago 2026/04/21
Other Business Support Services
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Job description

Leverage your abilities and join the dynamic team of a leading digital services company in Cairo, Egypt.


Job Context:


Working as an Operations Manager entails overseeing daily branch operations and leading high-performing teams to ensure efficient and high-quality service delivery.


  • Communication with team members, supervisors, or clients to ensure smooth operations


  • Preparing KPI reports, operational dashboards, and presentations for senior management


  • Execution of operational improvement initiatives and projects within specified timelines


  • Handling escalated operational issues and implementing solutions to enhance service quality


  • Recruiting, training, and mentoring branch staff to maintain high service standards


  • Coordinating with internal departments to streamline processes and improve customer experience


  • Implementing quality assurance initiatives and ensuring compliance with regulations


Knowledge, Skills, and Experience

We Are Looking For:


  • Bachelor’s degree in Business Administration, Management, or a related field


  • A minimum of 8 years of experience as a Branch / Service Center Operations Manager within the digital services, telecom, or multi-branch customer-facing operations industry
  • Strong knowledge of multi-branch operations management, ERP systems, and quality management frameworks

  • Strong knowledge of branch operations, ERP systems, and quality management frameworks


  • Excellent leadership, communication, and problem-solving skills


  • Proven experience in KPI monitoring, reporting, and performance optimization


  • Ability to handle escalations and lead process improvement initiatives effectively


  • Fluent in English (spoken and written)


This job post has been translated by AI and may contain minor differences or errors.
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