Senior Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Operations Manager Job Description

A Senior Operations Manager serves as a strategic leader responsible for optimizing organizational performance, driving operational excellence, and leading cross-functional teams to achieve business objectives.This role is crucial for transforming operational strategies into measurable business results and sustainable competitive advantage.

Key Responsibilities

• Strategic Operations Leadership:Develop and execute comprehensive operational strategies aligned with business objectives, driving organization-wide performance improvements.
• Process Transformation:Design and implement large-scale process improvements, leveraging methodologies like Lean Six Sigma or digital transformation.They are skilled in examining and re-engineering operations and procedures.
• Team Management and Development:Manage and provide leadership to the operations team,as well as train, mentor, and develop multiple operations teams, ensuring high performance and professional growth.
• Operational Oversight:Oversee the daily activities of the business to ensure operations run efficiently and safely.This includes ensuring the company's operational procedures, policies, and standards are followed.
• Performance Analysis:Monitor and analyze operational data and reports to identify areas of improvement and determine how best to turn insights into real performance improvements.
• Financial and Budget Management:Participate in financial planning and budget management,including overseeing budgeting, reporting, planning, and auditing.
• Stakeholder Collaboration:Collaborate with other senior leaders and cross-functional departments (e.g., sales and finance) to align operations with long-term business objectives and ensure a seamless approach to operations.

Qualifications and Skills

• Minimum of 5 years of experience in operations management (recommended).
• Bachelor's or Master's degree in Business Administration or related field.
• Proven track record of delivering results and driving operational excellence.
• Strong analytical, evaluative, and problem-solving skills.
• Excellent leadership, people management, and team-building abilities.
• Outstanding verbal and written communication and interpersonal skills.
• Experience with advanced methodologies like Lean Six Sigma is preferred.
• Ability to manage complex problems and develop integrated, creative solutions.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.