Senior Sales Manager - Growing Markets

• Responsible for the effective management of several industries accounts portfolio, maximizing the sales (customer share and market share) & presence of the GS portfolio within the different accounts within the specific industry in the country.
• Building strong relationship with different customer stakeholders on all levels
• Key KPIs include:
  • Order Book Margins
  • Business Development - Customers
  • Customer satisfaction
  • Bid hit rate
  • Recurring business

·        Develop overall Sales & Marketing strategy for several industries & ensure the development of supporting strategies by the LOB.

·        Develop the annual business plan budget and targets for the assigned sectors.

·        Ensure feed in to annual country plans where accounts cross into multiple countries.

·        Identify new potential opportunities for existing products in the assigned sectors.

·        Ensure the implementation & development of strong account management in the different accounts.

·        Develop and train account team to ensure they’re up to date with account management concepts.

·        Ensure the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs).

·        Ensure appropriate marketing & pricing strategies are developed by account.

·        Coordinate -with presales teams- awareness programs to ensure that the technical knowledge is maintained, and the account managers are aware of any new offerings.

·        Work with subordinates to empower KM.

·        Maximize and monitor overall industries’ sales forecasts against budgets, success of bids, customer satisfaction etc.

·        Maximize penetration of portfolio in the different accounts in the industry.

·        Look for opportunities to cross-sell and introduce new products & additional LOBs

·        Proactively ensure that strong credible clients’ relationships are developed and maintained.

·         Ensure and build customer satisfaction - ultimate escalation point for any Account customer complaints issues

·        Work with appropriate Head of Projects and COM to ensure customer excellence through:

o   Monitoring Project status;

o   Monitoring change requests;

o   Monitoring & supporting bids.

·        Monitor overall competitive situation, opportunities and threats in the industry.

·        Develop with the country manager and account managers appropriate account marketing plans (e.g. events, local presentations, etc.)