Senior Support Engineer-Microsoft (L3)

As a Senior Support Engineer for Microsoft within SWATX, you will be responsible for resolving complex technical issues and providing high-level support for Microsoft products and services.
Your role will involve troubleshooting, diagnosing, and resolving customer issues efficiently while ensuring customer satisfaction and retention.
You will collaborate with cross-functional teams to improve support processes and contribute to the development of technical documentation and knowledge base articles.
Additionally, you will mentor junior support engineers and act as a key technical resource for your team.
Key responsibilities include: Troubleshooting and resolving escalated issues related to Microsoft products.
Providing technical guidance and training to team members.
Developing and maintaining best practices for support documentation.
Engaging with customers to understand their needs and provide effective solutions.
To qualify for this position, you should have: 5+ years of experience in technical support, specifically with Microsoft products and services.
Strong understanding of Microsoft Azure, Office 365, Active Directory, and other relevant technologies.
Experience in a customer-facing support role, with excellent communication and problem-solving skills.
Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Relevant Microsoft certifications (e.
g., Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.