Job description
Siemens Digital Industries Software - Where today meets tomorrow. Let's make the difference together! We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. Key Responsibilities: Process daily inbound Support Center website registrations, assign proper Site-IDs/Sold-Tos to users for correct location and product preference entitlement, and recognize/identify non-standard or non-compliant email addresses for registrants. Closely monitor the daily Salesforce queue for Support Center Help Requests (Support Cases) from customers and employees, research their issues, implement solutions related to entitlements, Site-IDs/Sold-Tos and contact updates, perform follow-up with the customers, and close the Service Request Cases. Closely monitor the daily inbound emails for the Global Support inbox from customers and employees, provide them with resource answers, route them to appropriate contacts as needed, and provide solutions for requests within our scope (many of these are like Support Center Help Requests (Support Cases). Occasionally perform testing/QA of Support Center release fixes and Salesforce tool release fixes. Occasionally document updates that are made to the processes, systems and/or policies associated to how the support requests and/or registrations are handled. Communicate with diverse technical and non-technical audiences, build and maintain work relationships with internal and external people while solving issues. Create recommendations for business optimization and process improvement based on thorough analysis and research. Qualifications & Skills: Proven experience managing support queues, cases, and data entry within Salesforce (or similar CRM platforms). Experience in troubleshooting user access issues, entitlements (Site-IDs/Sold-Tos), and product preference settings. Strong ability to process high volumes of registrations with high accuracy and identify non-standard or non-compliant data. Basic understanding of UAT (User Acceptance Testing) or QA processes for system releases and bug fixes. Ability to write clear process documentation and update standard operating procedures (SOPs). Exceptional verbal and written communication skills, with the ability to translate technical issues for non-technical users. Strong analytical mindset to research complex entitlement issues and provide effective solutions. We are Siemens A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare. Transform the everyday Working at Siemens Software Why us? Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership. Transform everyday! #LI-MW1 #LI-EDA
This job post has been translated by AI and may contain minor differences or errors.
