CDI - Technical Support Engineer
Technical Support Engineer
ref :581309 | 30 oct. 2024
date limite de candidature : 28 janv. 2025
Voir les autres sites disponibles :
Egypt
votre rôle
Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process Perform technical escalations in line with company procedure. Monitor systems, customer networks and products, and deal with alerts and events as appropriate. Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate. Undertake any other reasonable task as assigned. Ability to build relationships with peer and management levels both with clients and the company management Proactive, self motivated and determined attitude. A determination to process tasks according to pre-defined processes is essential
votre profil
Engineering degree (B.Sc.) 0 to 1 year relevant technical experience. Fluent French is a must Excellent customer skills as well as interpersonal and communication skills Good time management, and organizational skills. Ability to work under pressure and deal with multiple tasks. Strong CCNA Knowledge, certificate is a plus. Problem solving skills Proficient in English
le plus de l'offre
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Seules vos compétences comptent
Quel que soit votre âge, genre, origine, religion, orientation sexuelle, neuroatypie, handicap ou apparence, nous encourageons la diversité au sein de nos équipes car c’est une force pour le collectif et un vecteur d’innovation
Orange est une entreprise handi-accueillante : n'hésitez pas à nous faire part de vos besoins spécifiques.
Offres similaires
Orange Business
Le Groupe Orange
4,6/5 Note Glassdoor
(Entreprises évaluées par leurs employés)
7ème du classement Universum
(Entreprises préférées des étudiants IT)
91% de nos stagiaires et apprentis recommandent Orange
(Happy Trainees)
Depuis 2011, Orange a obtenu le label GEEIS (Gender Equality European & International Standard) dans une vingtaine de pays
