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Technical Support Engineer

30+ days ago 2026/05/07
Other Business Support Services
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Job description

Job Title

Technical Support Engineer




Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.




Main Duties and Responsibilities
  • Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
  • Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
  • Analyze technical issues based on defined support processes and procedures and report actions accordingly
  • Attend to technical issues raised by partners and end users in a timely and efficient manner
  • Maintain strong relationships with partners and customers
  • Ensure constant and effective communication with assigned vendors securing full support on technical issues
  • Assist in the presentation of effective POC/demo to partners/end users
  • Respond to after-hours support queries during assigned rotations and escalate issues if needed


Position Requirements

Education

Bachelor’s degree in Computer Science or any other related field




Experience
  • At least 5 years of relevant experience.
  • Deep knowledge of VMware products (e.g., vSphere, NSX, vSAN, VCF, VCD) and experience in troubleshooting and resolving complex technical issues.
  • Hands on experience on VMware products.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
  • A strong customer-oriented mindset with a focus on delivering high-quality support services.
  • Ability to work effectively as part of a team and mentor junior team members.
  • Relevant certifications such as VMware Certified Professional (VCP) or VMware Certified Associate (VCA) are a plus.

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This job post has been translated by AI and may contain minor differences or errors.
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