Technical Support Engineer

<p><strong>Publication date :</strong> Feb 04, 2026, 12:00AM</p>Orange Business is here!<p style="margin: 0px;"><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>About us<p style='font-size:16px'>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>About the role<p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Serve as the primary technical point of contact for customers.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Diagnose fault-related cases by effectively utilizing software diagnostics and other network or product utility programs.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Provide timely updates to customers to meet performance objectives.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Ensure cases are assigned to the appropriate ‘next step’ as part of the case flow process.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Execute technical escalations in accordance with company procedures.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Monitor systems, customer networks, and products, addressing alerts and events as necessary.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Liaise and refer issues to the relevant entities, such as other GCSCs, PTT, IOC, and vendors.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Undertake other reasonable tasks as assigned.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Build strong relationships with peers and management, both internally and with clients.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Exhibit a proactive, self-motivated, and determined attitude.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Demonstrate commitment to processing tasks in line with predefined procedures.<o:p></o:p></li></ul></p></p></p></p></p>About you<p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Engineering degree (B.Sc.) with up to 1 year of relevant technical experience.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Excellent customer service, interpersonal, and communication skills.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Strong time management and organizational abilities.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Capacity to work under pressure and manage multiple tasks.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Cisco certification (CCNA) is a plus.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Solid problem-solving skills.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Proficient in English.<o:p></o:p></li></ul></p></p></p></p></p> <p><p style='font-size:16px'><p style='font-size:16px;16px'><p style='font-size:16px;16px;16px'><p style='font-size:16px;16px;16px;16px'><p style='font-size:16px;16px;16px;16px;16px'>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p></p></p></p></p></p></p></p></p></p>What we offer<p><p style=font-size:16px><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. <br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working). <br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities. <br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange. <br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. <br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards. </p></p>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>