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Technical Support/Help Desk

30+ days ago 2026/04/08
Other Business Support Services
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Job description

  • Deliver onsite and remote break-fix support for end-user IT equipment, including desktops, laptops, mobile devices, and peripherals.
  • Fulfill service requests—such as hardware installations, upgrades, and configuration changes—promptly and efficiently.
  • Log, update, and resolve all incidents and requests in accordance with defined SLAs, KPIs, and OLAs.
  • Operate in alignment with ITIL best practices for incident, request, problem, and asset management.
  • Collaborate with cross-functional IT teams to ensure effective resolution of interdependent issues.
  • Maintain accurate records of end-user hardware and support tools, ensuring compliance with asset management processes.
  • Participate in project deployments and roll-outs involving end-user technologies.
  • Escalate complex or unresolved issues to appropriate teams while retaining ownership until closure.


Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in the same field.
  • Strong technical knowledge of end-user hardware (Windows laptops/desktops, mobile devices, printers).
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) preferred.
  • ITIL Foundation certification advantageous.
  • Working knowledge of Microsoft technologies, including Windows OS, Active Directory, Office 365, and basic networking concepts.
  • Understanding of networking fundamentals: TCP/IP, WAN, LAN, WLAN, DNS, DHCP, NAT.

This job post has been translated by AI and may contain minor differences or errors.
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