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Technical Support/Help Desk

30+ days ago 2026/04/08
Other Business Support Services
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Job description

  • Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office.
  • Diagnose hardware issues, order parts, and replace faulty components.
  • Answering user questions directly related to Windows 10, Office, and other supported applications.
  • Use SCCM to push and install approved corporate applications.
  • Troubleshoot and resolve issues related to software and hardware compatibility.
  • Face to face and hands on troubleshooting are required.
  • Resolve wide range of software issues remotely using remote tools such as SCCM Remote & Teams.
  • Follow detailed technical instructions to ensure adherence to corporate quality standards.
  • Document all issues using Service Desk ticketing system.
  • Escalate unresolved calls to the next level support team using Service Desk ticketing system.
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Publishing support documentation to assist staff with requests for information & provide staff training if required.
  • Use Active Directory and Exchange Management Console for managing users, groups & computers.
  • Reimage laptops and desktops as needed following company policy.
  • Installation of network MFD printers.
  • Responsible of reception of equipment, warehouse inventory and access control.
  • Custody of computers to be assigned to new hiring employees.

Requirements
  • Associate/Bachelor’s Degree.
  • Excellent written and spoken English.
  • Minimum 2 years of experience providing end user support in an enterprise environment.
  • Strong working knowledge of Windows 10 and Office (2016 and 365).
  • Working knowledge of network and PC operating systems.
  • Working knowledge of TCPIP.
  • Hardware & Software troubleshooting experience required.
  • Prior experience on enterprise systems with 500 or more users preferred.
  • Associates degree preferred or combination of equivalent experience (2 years) and certifications.
  • The following certification or comparable valid ones: MCSA Windows 10.
  • Excellent command in all Microsoft Office applications.
  • Experience in ERP system, SAP experience preferred.

This job post has been translated by AI and may contain minor differences or errors.
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