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Audio Technology is looking for an experienced Technical Support Manager to lead our after-sales team and drive customer satisfaction through exceptional service delivery.
Key Responsibilities:
- Develop and implement new strategies to expand the after-sales area and align with company objectives.
- Coordinate between Technical Support and the Service Center to resolve conflicts and improve efficiency.
- Secure maintenance contracts to boost business volume and departmental revenue.
- Take ownership of customer issues when necessary, ensuring full resolution.
- Follow escalation procedures for unresolved issues and ensure timely resolution.
- Develop team skills to solve technical issues more effectively and efficiently.
- Conduct on-site visits with engineers to resolve complex customer issues.
- Monitor spare parts usage and coordinate orders to maintain inventory levels.
- Manage defective items' returns to suppliers, ensuring proper packaging and documentation.
- Collaborate with the Sales team to organize client demos as needed.
- Bachelor's degree in a related field (engineering or similar).
- Over 10 years of experience in a managerial position.
- Previous experience in a light current services and system integrator companies
- Customer service and negotiation skills.
- Strong organization skills.
- Dynamic and initiative person.
- High level of facilitation skills including interactive/ communication skills
- Fluent knowledge of Arabic & English languages (written and spoken).
- Ability to Work under pressure.
Audio Technology S.A.E. is a dynamic system integrator and a market leader in the field of light current services, and integrated CCTV systems. Founded in Cairo in 1993 with an entrepreneurial vision to empower businesses to accelerate, the company has been taking pride in managing all facets of Egypt’s mega projects; from engineering, planning and supply to installation and efficient after-sale services, delivering tailored solutions, as well as distinct communication systems that empower industries to grow beyond their potential. Driven by a customer-centric vision and remarkable agility to respond to diverse retail segments, Audio Technology’s philosophy combines advanced product knowledge with an in-depth understanding of each industry’s specific needs by utilizing the latest CAD simulations to envision projects from pre-wiring to completion. By mobilizing an arm of 100 expert engineers and qualified technicians, 25 sales representatives, as well as 80 administrative officers & after sales services, Audio Technology’s team provides optimal technological solutions of competitive value to deliver on traders, and customers’ expectations in consumer audio electronics, communications and home automation systems. Today, Audio Technology S.A.E. is proud to be the sole distributor of a variety of internationally acclaimed brands in Egypt, such as renowned Bose and JBL. Moreover, the company is supported by the efforts of more than 200 dedicated employees who work-around-the-clock to add a new and lively dimension to the most unique and challenging businesses.
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