Desktop Support Technician L2 DE

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT AM MAIN, GERMANY!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

 What You’ll Do:

• Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly.
• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.
• Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.

What you need:

• Systems & Tools Proficiency: Experience with ServiceNow ticketing system, Microsoft Office 365, Windows 10, Microsoft Visio, and the Intune Company Portal; familiarity with Active Directory and Azure.
• Hardware & Device Knowledge: Competent in handling PCs, notebooks, printers, Cisco devices, and Surface Hubs, with basic hardware troubleshooting and setup skills.
• Networking & Security: Basic understanding of IT networks, VPN solutions, and IT security principles; foundational knowledge of ITIL processes and mobile office environments.
• Language & Communication: Fluent in both spoken and written German and English; communicates clearly, reliably, and with a customer-friendly approach.
• Technical Foundation & Reliability: Possesses a solid base in technical concepts with a proactive, dependable, and communicative work ethic.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Germany and be at the forefront of IT support excellence!