Solutions Architect

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

The Solutions Architect is a strategic technical leader responsible for shaping the end‑to‑end architecture that enables intelligent, dataand AI‑driven customer experiences. Beyond traditional integrationexpertise, this role provides thought leadership incustomerdata strategyandarchitecture, and AI‑powered solution design. Solutions Architects act as trusted advisors who influence both business and technical stakeholders, helpingenterprises unlock the full value of their customer data and the Sprinklr platform.

Key Responsibilities

• Serve as the technical thought leader for customer data architecture, enterprise data flows, governance, and integration strategy.

  
  
  

• Design scalable, future‑proof architectures that unify data sources and enable analytics, AI/ML, and automation across the customer lifecycle.

  
  
  

• Guide customers on how to leverage Sprinklr as the core system of engagement that enhances and integrates with their broader technology ecosystem.

  
  
  

• Partner with Sales, Solution Consulting, Product, and Engineering to craft compelling solution visions, demonstrations, and technical narratives.

  
  
  

• Lead workshops, whiteboarding sessions, and technical discovery to define requirements and architect cross‑platform solutions.

  
  
  

• Advocate for extensibility, best‑practice integration patterns, and data‑driven transformation initiatives.

  
  
  

• Provide deepexpertisein APIs, data models, event streaming, and omnichannel customer journey design.

  
  
  

• Drive adoption of AI capabilities, including generative AI, predictive models, and automated workflows.

  
  
  

• Mentor regional teams, contribute to enablement programs, and help evolve the global Solution Architecture practice.

  
  
  

Desired Skills & Experience

• Significant presales or enterprise architecture experience, ideally focused on extensibility, customer data,AIor digital transformation.

  
  
  

• Expertise incloud architecture and modern data patterns (microservices, events, APIs,real‑time data).

  
  
  

• Deepexpertisein enterprise integrations, includinghandsonexperiencewith MCP,eventdrivenarchitectures, webhook patterns, and scalable API orchestration across complex customer ecosystems.

  
  
  

• Strong understanding of AI solution architecture, including how to design, deploy, and operationalize AI/ML, generative AI, vector databases, feature stores, and real‑time inference pipelines

  
  
  

• Strong enterprise SaaS background across CRM, service, marketing automation, commerce, or data platforms.

  
  
  

• Ability to translate complex technical concepts into clear business value for executives and non‑technical audiences.

  
  
  

• Proven leadership across cross‑functional teams and customer engagements.

  
  
  

• Excellent communication, storytelling, and presentation skills.

  
  
  

• German speaking is mandatory.Additionallanguagesisa plus.

  
  
  

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

  
  
  

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

  
  
  

• Create a culture of customer obsession, with trust, teamwork, and accountability.

  
  
  

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.