Customer Relations Manager

Customer Relations Manager (Remote)Industry: Marketing & BrandingExperience Required: Minimum 10 Years (Relevant Role)Work Mode: Fully Remote (Must Have Own Remote Setup)About the RoleWe are looking for an experienced Customer Relations Manager to lead and grow long-term client relationships for our marketing and branding company. This is a senior, remote role suited for professionals who thrive on ownership, accountability, and impact.The ideal candidate brings 10+ years of experience in customer or client relationship management within marketing, branding, or agency environments, along with an entrepreneurial and growth mindset and a strong desire to build something substantial over the long term.Key ResponsibilitiesAct as the primary point of contact for key clients, ensuring trust, alignment, and long-term engagementBuild deep, strategic relationships by understanding clients’ brands, markets, and business objectivesCoordinate with internal strategy, creative, and marketing teams to deliver consistent and high-quality outcomesProactively identify opportunities for account growth, upselling, and long-term partnershipsManage client expectations, feedback, and escalations with professionalism and solution-oriented thinkingDevelop and execute client retention strategies aligned with business growth goalsTrack client satisfaction, performance metrics, and relationship healthRepresent the company’s values and vision across all client interactionsRequirementsMinimum 10 years of proven experience in customer relations, client management, or account management within a marketing, branding, or related industryStrong experience managing long-term and high-value client relationships remotelyExcellent communication, negotiation, and stakeholder management skillsEntrepreneurial, growth-driven mindset with a desire to contribute beyond a traditional job roleAbility to work independently in a remote environment with high accountabilityStrong problem-solving and decision-making skillsMust have a reliable remote work setup (stable internet, professional workspace, and required tools)Who You AreYou think like a partner and builder, not just a role-fillerYou are motivated by long-term growth, impact, and value creationYou enjoy taking ownership and improving systems and processesYou are comfortable in fast-paced, evolving environmentsWhat We OfferFully remote role with flexibility and autonomyOpportunity to help build and scale a growing marketing & branding companyLong-term growth and leadership potentialPerformance-driven, collaborative culture