Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : Storage Area Networks (SAN) Architecture and Design
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for client challenges. Your role is essential in maintaining the integrity and performance of our applications, ensuring client satisfaction and operational excellence. Roles & Responsibilities: - Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.
- Good To Have Skills: Experience with Storage Area Networks (SAN) Architecture and Design.
- Strong understanding of system monitoring and incident response.
- Experience with automation tools and scripting languages.
- Familiarity with cloud infrastructure and services. Additional Information: - The candidate should have minimum 3 years of experience in Site Reliability Engineering.
- This position is based at our Noida office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
