Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : Knowledge in SAST, Knowledge on DevSecOps project
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities: - Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide timely and effective service desk voice support to clients.
- Troubleshoot and resolve technical issues related to service desk management.
- Document and maintain records of client issues and resolutions.
- Collaborate with team members to enhance service desk operations.
- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of ITIL framework and service desk best practices.
- Experience in incident management and problem resolution.
- Knowledge of remote desktop tools and ticketing systems.
- Hands-on experience in providing technical support to end-users. Additional Information: - The candidate should have a minimum of 3 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
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