Assistant Manager - Payroll Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

What this job requires:

• Hands-on experience managing US Payroll and related activities
• Understanding of US labour laws, tax regulations, and compliance requirements
• Collaborate with union representatives to establish and maintain accurate payroll deductions for union dues, benefits, and other negotiated compensation elements. Ensure compliance with collective bargaining agreements and union contract terms
• High proficiency in Payroll processes with ability to resolve complex queries between Tier 2-3
• Handle errors/escalations from process partners, HRs and provide RCA plan to Team/Process Lead
• Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR)
• Take Ownership of deliverables and put it in action in absence of Team/Process Lead
• Update and/or Review SOP’s and process-maps on a regular basis based on new inputs/changes/updates and work with content owners to ensure documents are up to date
• Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework
• Adherence to agreed KPIs, KRAs, SLAs and customer service standards
• Managing stakeholder calls with the US process owners/partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and people partner experience.
• Co-ordination with Payroll vendors/local HR’s/Finance/Team for Payroll and managing payroll activities as per the defined calendar/timelines.
• Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions

What this job involves:

Payroll Administration:

• Lead end-to-end payroll processes, including complex data entry, calculations, and deductions for multiple states and jurisdictions
• Ensure strict adherence to federal, state, and local tax requirements across all operating locations
• Oversee validation of payroll data for accuracy, completeness, and regulatory compliance
• Serve as primary liaison with HR, Finance, and Legal teams to resolve complex payroll-related issues and discrepancies
• Monitor and implement changes in payroll laws and regulations, ensuring organizational compliance
• Provide expert-level resolution for escalated employee payroll inquiries within established timeframes

Data Analysis and Reporting:

• Conduct advanced analysis of payroll data to identify trends, anomalies, and strategic improvement opportunities
• Generate comprehensive adhoc and standardized reports for senior management
• Lead detailed audits to validate accuracy and integrity of payroll systems and processes
• Provide strategic insights and actionable recommendations to executive leadership based on comprehensive data analysis
• Develop and maintain key performance indicators for payroll operations

Process Optimization:

• Champion opportunities for streamlining payroll processes, improving efficiency, and enhancing data integrity.
• Drive system enhancements and upgrades, providing input on payroll system requirements.
• Co-ordinate cross-functional initiatives with HR, Finance, and Legal, to ensure optimize payroll processing.

Qualifications:

• Bachelor’s degree in accounting, Finance, or related field preferred.
• Minimum of 7-8 years of progressive experience in payroll processing, with demonstrated expertise in multi-state payroll administration.
• Administer understanding of federal, state, and local payroll tax regulations.
• Proficiency in payroll software and systems specifically SAP GV ADP and Workday.
• Excellent analytical skills with a high attention to detail.
• Ability to maintain confidentiality of sensitive payroll information.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with constant/tight deadlines.
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.  
• Certified Payroll Professional (CPP) certification is a plus.

What we can do for you:                                                                                             

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.