Associate - Product Technician

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Associate, Product Technician
Responsibilities

• Import, process, validate and edit data transmitted from the Field organization.
• Create and validate accurate and timely reports, data and invoices and distribute as per project specifications.
• Meet all customer and internal deadlines.
• Track and report on the status of projects in production.
• Utilize tools to process data based on specific customer requirements.
• Adhere to quality assurance standards.
• Follow standard procedures, and processes including the use of required checklists.
• When required, provide telephone support for the field personnel and customers.
• Maintain and update various databases that support projects.
• Track and report time spent on various projects and customers.
• Contribute to other projects, plans and teams not specifically noted above, to achieve the goals of the Company.
• Be trained on other team tasks to provide support and transition within the Delivery Group as needed

Qualifications we seek in you!
Minimum qualifications

• Ability to learn processes, procedures and software independently and quickly.
• Demonstrated knowledge of Microsoft computer software to include Access, Excel and Word.
• Highly organized and detail oriented.
• Must understand the concept of databases.
• Knowledge of GIS a plus but not required.
• Excellent oral and written communication skills.
• Ability to handle multiple projects simultaneously.
• Must be willing and able to work independently and as a member of a team
• Commitment to supporting all Company policies

Preferred qualifications
• Willingness to work varied hours whenever necessary to achieve the desired results.
• Must maintain a satisfactory attendance record.
• Embrace core values of the Company.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.