Automation & BSM , Vice President

The Role:

We are seeking an experienced Senior Technical Leader to spearhead the implementation of ServiceNow Business Service Mapping and Automation initiatives. In this pivotal role, you will drive the design, development, and deployment of ServiceNow-based solutions to enhance visibility, streamline processes, and improve operational efficiency across our IT and business services. You will be a key enabler in aligning IT capabilities with business outcomes through robust mapping, automation, and integration strategies.

Key Responsibilities:

ServiceNow Business Service Mapping:

• Lead the implementation of Business Service Mapping to provide a comprehensive view of service dependencies, infrastructure, and applications.
• Design and deploy Service Mapping processes to ensure accurate and up-to-date service maps.
• Collaborate with stakeholders to define service hierarchies and dependencies that align with business priorities.

Automation and Optimization:

• Develop and implement automation solutions across ServiceNow modules (e.g., ITSM, ITOM, CMDB) to improve service delivery and efficiency.
• Identify repetitive processes and opportunities for automation, using tools like ServiceNow Flow Designer and Integration Hub.
• Create end-to-end workflows and integrations between ServiceNow and other enterprise systems to enhance process automation.

Technical Leadership:

• Provide technical expertise and thought leadership for ServiceNow architecture, design, and best practices.
• Mentor and guide a team of developers, administrators, and analysts, ensuring high-quality delivery of ServiceNow solutions.
• Partner with cross-functional teams to translate business requirements into technical solutions.

Stakeholder Collaboration and Communication:

• Engage with business leaders, IT teams, and external partners to ensure alignment of ServiceNow solutions with organizational objectives.
• Deliver clear documentation, training, and support to stakeholders to ensure adoption and effective use of implemented solutions.

Continuous Improvement:

• Stay current on ServiceNow product enhancements, releases, and industry best practices to recommend improvements and innovations.
• Drive continuous improvement initiatives to enhance the reliability and scalability of ServiceNow-based services.

Qualifications:

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in IT Service Management, ServiceNow development, and/or architecture.
• Proven track record of implementing Service Mapping, ServiceNow Discovery,  and automation solutions at an enterprise level.

Technical Skills:

• Deep expertise in ServiceNow modules, including ITSM, ITOM, CMDB, and Service Mapping.
• Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
• Strong knowledge of automation tools within ServiceNow, such as Flow Designer and Integration Hub.
• Experience with REST/SOAP APIs and integrating ServiceNow with other enterprise systems.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Implementation Specialist Certifications (e.g., ITOM, Service Mapping).
• ITIL v3 or ITIL 4 Foundation Certification.

Soft Skills:

• Exceptional problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to lead and mentor technical teams in a collaborative, fast-paced environment.

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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