Azure Lead - Digi Ops

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Senior Engineer_Data Engineer_7
[Location; City, Country]
Job Description:
Role Details
1.    Team Leadership:
o    Knowledge of ITIL processes and incident management frameworks.
o    Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
o    Provide technical guidance to resolve complex issues and optimize workflows.
o    Assign tasks, track progress, and ensure SLA compliance for support tickets.
2.    Technical Oversight:
o    Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
o    Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
o    Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
3.    Incident Management and Escalation:
o    Serve as the escalation point for critical incidents and production issues.
o    Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
o    Drive effective communication with stakeholders on incident status and resolution timelines.
4.    Process Optimization and Automation:
o    Identify and implement improvements in support processes to enhance efficiency and reliability.
o    Leverage automation tools to reduce manual intervention and streamline operations.
5.    Collaboration and Stakeholder Management:
o    Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
o    Provide regular updates and reports to leadership and stakeholders on support performance metrics.
6.    Documentation and Knowledge Sharing:
o    Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
o    Conduct training sessions and knowledge-sharing workshops for the support team.

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