Backup Engineer - Commvault

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Grow Your Career with NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Minimum 4 yrs. of hands-on experience in backup storage operations.
• Should possess good product and domain knowledge
• Should have strong troubleshooting skills
• Manage, configuration and implementation skills in Commvault platform
• Perform daily backup routines as defined in policy
• Configure, monitor alerts, diagnose event alerts
• Configure storage units, column pools, disk staging and storage lifecycle policies, creating policies and schedules
• Ability to co-relate incident trends into problem management and execute permanent fixes
• Good documentation skills
• Execute patch managements as and when required
• Perform other duties as assigned by line manager

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today