Business Operations Analyst

Supply Chain Operations

At HP Inc.

Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a leading technology company, with 8 decades of rich history, operating in more than 170 countries around the world committed to creating technology that makes life better for everyone, everywhere. Following a truly employee first culture, we are guided by the HP Way that creates a culture of mutual trust, empowerment, and excellence.

About the Role

As a Business Operations Analyst in Chennai, you have a win-win opportunity: Use your skills to implement integrated solutions, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

What can you expect?

As a Business Operations Analyst

• You would be managing end to end order management and customer engagement for Greater Asia channel partners/customers
• Deliver enhanced partner/Customer experience on aspects of order processing. Responsible to ensure high customer satisfaction scores related to OM
• Ensure proactive tracking and monitoring of order fulfilment issues, ensure appropriate fixes are in place and communicate to stakeholders
• Periodic review with business leaders, key partners on metrics, operational issues and improvement of key metrics
• Strong knowledge on reporting and analytics to draw attention to key insights and issues

You would be the right fit if you have:

• Associate or bachelor’s degree preferred.
• Advanced knowledge of SAP and Microsoft Office suite
• Excellent understanding and 6+ years’ experience in order management process
• Advanced written and verbal skills
• Strong problem-solving and analytical skills
• Deep understanding of different Analytical tools and required process skills
• Exposure and good knowledge with OM , Supply chain and logistics functions
• Working Knowledge of End-to-End Order Management Process with In-Depth understanding of Metrics associated
• Fair Knowledge on L2C Process and the interventions involved
• Good Presentation skills and knowledge of SharePoint are desired
• Exposure to any automation projects for process improvement desired
• Proven ability to independently drive projects working with various stakeholders

Some of the vast reward of working at HP:

• Excellent career path and career development resources to enhance your skills and capabilities to support your career journey in Supply Chain
• A thriving diverse, equitable and inclusive environment where you are valued for the individual you are and are empowered to own your work and decisions.
• A wholesome and comprehensive total rewards plan including finance, health, work life integration, career growth and compensation.

We take a of pride in our commitment to diversity, equity and inclusion – it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!