Certification Program Specialist – ServiceNow Credentials

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

ServiceNow Credentials can be achieved by anyone, ServiceNow customers, partners, employees and students from Universities or Academia

Individuals can build a meaningful career with  ServiceNow certification which is a formal recognition and Validation of job-specific expertise, proves understanding of specific standards and Professional credibility, certifications are also recognized around the world providing Global recognition

• Execute the strategy and management of certification exams at national, and regional Academic Partnerships as assigned.
• Be a trusted advisor and guide the students and take complete responsibilities related to candidate testing, eligibility, and certification exams.
• Responsible for all communication-related Certification exams to all students from universities and institutions under the ServiceNow Academic Partnership
• Take ownership of motivating the students and deliver seminars, webinars, and workshops and talk about the value of ServiceNow certification.
• Take full responsibility of providing Certified students to partner and customers “early in career program” hiring

Report on Certification assessment and health of the assigned academic partnership relationships including KPIs

• Work and liaison with Partner experience and cross-functional teams and contribute to increasing Certification exams volume / Unique credentialed individuals from ServiceNow partners in the country
• Work closely with ServiceNow certified students, develop workplace skills, career ambition workshops, build confidence, grow interest and inspire
• Maintain metrics, dashboard, and data analysis.

To be successful in this role you have:

• 6+ years’ experience in a program or business management position
• Strong partnerships background along with a Project management mindset, a passion for detail, and exceptional organizational and time management skills.
• Experience working with Universities and promoting Student certification exams
• Experience working across a range of cultures and working with global programs.
• Commitment to justice, inclusivity, and equity
• Ability to accept feedback graciously and integrate it into system/process improvement.
• High degree of autonomy, versatility, personal initiative, intrinsic motivation, and self-management skills
• Experience working collaboratively and effectively on diverse teams or with a diverse range of people.
• Knowledge of and/or ability to interface with regional academic institutions and their cultures
• High level of flexibility, creativity, and dependability
• Experience incorporating measurement and assessments into programs.
• Effective networking and cross-functional connectivity skills
• ServiceNow experience or certification preferred, can be a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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