Job description
Skill required: Client Financial Management - Financial Planning and Analysis (FP&A)
Designation: Client Financial Mgmt Associate
Qualifications:Master of Business Administration
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for executing all billing processes provided by the team ensuring adherence to the standard taxonomy tasks and corresponding standard desktop procedures
Client Financial Management involves overseeing and managing the financial aspects of client accounts. This includes Revenue assurance , budgeting, forecasting, invoicing, and financial reporting. The goal is to ensure accurate financial tracking and support client profitability. Responsibilities include analyzing financial data, preparing reports, and advising clients on financial matters. This role is essential for maintaining strong financial health and client satisfaction.
Financial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting.
What are we looking for? Processing accuracy and efficiency (Delivery quality)
• Minimize processing errors in all taxonomy steps of the billing process
• Execute all billing tasks within the agreed timelines
Process expertise
• Thorough knowledge of the desktop procedures that have been designed for each of the taxonomy tasks
Client communication
• Address client queries around billing in a timely and effective manner in order to avoid escalations where possible
Quality assurance • Ensure all implemented quality assurance controls are adhered to while executing the billing tasks
Collaboration ethic
• Develop a constructive working relationship with the other billing agents of the team, share best practices and lessons learnt
Continuous improvement mindset
• Actively strive for personal development and upskilling/Communicate training ideas to the team lead
Delivery quality metrics
• Error rate : Percentage of billing transactions with errors
• Processing time : Average time taken to process a billing task
• First pass yield : Percentage of transactions processed correctly without the need for rework
Client communication metrics
• Clients’ complaint rate
• Escalation rate : Percentage of issues escalated to higher management
Team Collaboration metrics
• Peer feedback
• Contribution to collaborative projects
Continuous improvement metrics
• Adaptability score (to new processes/tools/policies)
• Contribution to improvement/automation initiatves
Added knowledge on knowledge on MS Office applications like Outlook, Excel, Word
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
This job post has been translated by AI and may contain minor differences or errors.
