Client Support Analyst

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

• ​Troubleshoot assigned 3M software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix & SQL
• Participate in pre-sales, support, and implementation calls with clients as needed
• Participate in System Health Checks and Performance Reviews with clients as needed
• Work on individual and team projects
• Represent 3M HIS in communications with external customers and 3M departments.
• Provide input to technical hardware configuration needs
• Collaborate with Customer Care, Development, and Product teams to address technical concerns identified by 3M clients
• Assist with product training as needed
• Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
• Support team processes and participate on cross-functional and Six Sigma teams
• Position may be required to be staffed during off hours 
• Required to provide after-hours on-call support
• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.

Basic Qualifications:

• Associates degree or higher from an accredited university
• Minimum of five (5) years of Technical Support experience
• Minimum of three (3) years Database Administration experience
• Minimum of three (3) years’ experience with Networking and Server Administration

​Preferred Qualifications:

• Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory)
• Strong communication skills
• Understanding of project management concepts
• Understanding of health care industry
• Proven analytical and problem-solving skills
• Willingness to collaborate with other teams
• 3M HIS product knowledge, especially 360 Encompass
• Must be able to work independently as well as part of team

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
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