Collection Analyst

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is looking for a highly motivated Collections Analyst III in our Bangalore, India office who is excited to join a high growth Company. The ideal candidate must possess strong critical thinking and communication skills. This role is a key member of the Global Credit and Collections team within Palo Alto Networks. This person will be accountable for cash collections of a subset of the trade receivables portfolio and the relationship management with Palo Alto Networks’ external customers.

Your Impact

• Full collections responsibility for an assigned portfolio of accounts
• Global coordination of processes with the team in the US
• Establish excellent relationships with assigned customer portfolio to ensure future payment compliance
• Schedule and host conference calls with customers and support primes as needed
• Drive customer account reviews with management
• Take actions to encourage timely payments
• Resolution of discrepant invoices, reconciling and matching debits/credits
• Partner cross-functionally with Accounts Receivable, Business Units, Sales, Tax and IT departments to resolve collection matters
• Monitor accounts to identify past due balances   
• Ensure compliance with SOX 404 key controls

Your Experience 

• Bachelor's degree in Accounting or Finance or relative area with 5+ years experience or 6+ years of related experience in lieu of a degree (high tech company experience preferred) or equivalent military experience required
• Experience with SAP ERP
• Business acumen that affords you proficiency in business writing and speaking in English - if you know other languages, that would be a plus
• Excellent communication skills (written and oral)
• Critical thinker with a risk-based approach mindset and strong problem-solving skills
• Ability to build relationships across multiple functions and implement new processes
• Strong organizational skills with the ability to manage competing priorities and execute with accuracy and efficiency
• Intermediate to advanced Excel skills required
• Proficiency in Google Suite a plus
• Proficiency in GetPaid a plus

The Team

Our Credit & Collections team is a global team with personnel in the US and India. The team responds to external and internal requests daily. The ideal candidate has a keen eye for detail, high level of accuracy, resourceful, organizational and time management skills. We partner closely with Accounts Receivable, sales, order fulfillment, revenue, and other operational stakeholders to ensure timely customer payments. If you have a passion for customer service, want to enhance your collections experience, and seek to be part of a team that is solving challenging problems – this is it.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.