Contingent Workforce Operations Senior manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Global Operations Leadership

• Own and lead the global operating model for contingent workforce operations within the Contingent IQ CoE.
• Ensure consistent execution of policies, processes, and controls across regions.
• Translate functional and workforce strategy into executable operational plans.
• Drive continuous improvement, operational efficiency, and service quality.

Compliance, Risk & Governance

• Accountable for operational compliance with local labor laws, worker classification rules, tenure limits, and tax requirements.
• Design, maintain, and enhance governance frameworks to mitigate contingent workforce risk.
• Serve as escalation point for complex or high-risk contingent workforce cases.
• Partner with Legal, Risk, and Tax teams to embed preventive controls and risk mitigation.

Systems, Data & Reporting

• Own the operational use and evolution of SAP Fieldglass, Workday, and related system integrations.
• Ensure data accuracy, audit readiness, and reporting integrity.
• Develop operational dashboards and insights to support senior stakeholder decision-making.
• Drive automation, standardization, and simplification of operational processes.

Vendor & MSP Management

• Own operational relationships with MSP(s) and contingent workforce suppliers.
• Define, monitor, and manage SLAs, KPIs, and continuous improvement initiatives.
• Lead operational aspects of vendor selection, onboarding, transitions, and performance management.
• Ensure vendors deliver against BCG standards, policies, and risk requirements.

Stakeholder Partnership

• Act as a trusted operational partner to senior stakeholders across HR, Procurement, Finance, Legal, and business leadership.
• Influence outcomes by constructively challenging assumptions and proposing scalable solutions.

Team Leadership & Capability Building

• Lead and develop the Contingent IQ operations team.
• Own team structure, capacity planning, capability development, and succession planning.
• Set clear performance expectations and foster a culture of accountability and continuous improvement.
• Coach and mentor team members to build long-term CoE capability.

Decision-Making Authority & Accountability

• Operates independently over operational plans, priorities, and delivery within scope.
• Shared accountability with functional leadership for resource allocation and budget optimization.
• Drives change initiatives and embeds new operating models and processes within the CoE.
• Makes informed operational decisions in complex and ambiguous situations, balancing risk, cost, and experience.

What You'll Bring

Essential

• Significant experience (typically 12+ years) in contingent workforce operations, workforce programs, or adjacent HR operations roles.
• Deep operational expertise in VMS platforms (SAP Fieldglass preferred), MSP models, and supplier ecosystems.
• Strong understanding of global labor regulations, compliance frameworks, and worker risk management.
• Demonstrated experience leading complex, cross-functional operational initiatives.

Desirable

• Proven experience designing, scaling, and operating global contingent workforce programs.
• Experience operating within a global Center of Excellence model.
• Hands-on experience with VMS–HCM integrations and workforce analytics.
• Experience leading operational transformation and change initiatives.

Additional info

Role Summary

The HR Operations Senior Manager for the Contingent IQ Centre of Excellence (CoE) is responsible for leading and continuously improving the global operational delivery of BCG’s contingent workforce model. This role owns the end-to-end operational framework underpinning contingent workforce engagement, ensuring scalable, compliant, and high-quality execution across regions.
Operating with significant autonomy, the role partners closely with senior stakeholders across Talent, Procurement, Legal, Finance, Risk, and the business to translate functional strategy into effective operational outcomes. The role is accountable for operational performance, governance, and delivery excellence within the Contingent IQ CoE.

Skills & Competencies

• Advanced operational leadership and execution capability.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity.
• Excellent stakeholder management and influencing skills.
• Ability to communicate complex and sensitive information clearly and credibly.
• Strong people leadership, coaching, and capability-building skills.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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