Desktop Support Engineer

This role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA) Min Experience: 2 years Location: Chennai JobType: full-time We are looking for a dependable and hands-on IT Support / Desktop Support professional to ensure seamless day-to-day technology operations across the organization.
This role is ideal for someone who enjoys solving problems, supporting end users, and working across multiple operating systems and devices in a fast-moving environment.
You will be a key point of contact for technical issues, helping employees stay productive while ensuring systems remain secure, compliant, and up to date.
Key Responsibilities Provide end-user technical support through in-person, email, chat, and phone channels.
Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, peripherals, and network connectivity.
Install, configure, and maintain operating systems and standard applications across Windows, macOS, and Linux environments.
Manage user accounts, access rights, and permissions using identity and collaboration platforms such as Active Directory and M365.
Handle hardware setup, upgrades, replacements, system imaging, and deployment of new devices.
Maintain accurate IT asset inventories and support patching, updates, and routine system maintenance.
Log, track, and document incidents, resolutions, and procedures using a ticketing system.
Support employee onboarding and offboarding by ensuring timely setup and deprovisioning of systems and access.
Work closely with IT, infrastructure, network, and security teams to support broader technology initiatives.
Ensure adherence to IT policies, security standards, and data protection practices, including DLP controls.
What Makes You a Great Fit 2+ years of experience in desktop support, IT support, or a similar technical role.
Strong hands-on knowledge of Windows, macOS, and Linux operating systems.
Solid understanding of networking fundamentals such as TCP/IP, DNS, VPN, Wi-Fi, and firewall concepts.
Experience working with productivity suites, identity management tools, and ticketing systems.
A structured, problem-solving mindset with the ability to troubleshoot issues independently.
Clear communication skills and the patience to support non-technical users effectively.
Ability to multitask, prioritize, and perform well in a fast-paced, support-driven environment.
Team-oriented attitude with a willingness to learn, adapt, and support global users across time zones.