Digital Service Content Creator

Job Title

Job Description

Be the voice behind our AI-powered client support—crafting content that helps 400,000 traders find instant answers across 16 regions. Join us to turn complex financial concepts into simple solutions that drive measurable impact.

We’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

We believe that a diverse workforce brings creative energy to our business, powers innovation and sets us up for continued global success. We’re committed to developing teams of individuals with a wide variety of perspectives and skills to help us realise our vision and strategy. So, we welcome people of any age, ethnicity, culture, faith, gender identity or expression, sexual orientation or physical capacity who connect with our values and bring something fresh to our business.

You'll join our Trading and Operations Transformation team as a Content Creator, bridging the gap between subject matter experts (SMEs), product teams, operational teams, and our AI systems across all 16 regions - creating content for our help centre, chatbots, and agent tools to deliver world-class client support.

What you’ll do

• Work directly with a wide range of stakeholders across the business to transform complex product knowledge into clear, accessible content for new product launches, platform updates, and business changes.

  
  

• Use AI tools to streamline your workflows, you'll build high-quality knowledge base content that drives digital self-service and improves how both our clients and agents find answers.

  
  

• Collaborate with the team on content strategy, content management processes, governance, and quality standards, while using analytics to identify knowledge gaps and prioritise improvements that deliver measurable impact on client satisfaction and operational efficiency. 

  
  

The ideal candidate will have:

• A proactive attitude and ability to take initiative

  
  

• Excellent written and verbal communication skills

  
  

• A knack for delivering quality results under tight deadlines with minimal supervision

  
  

• Great organisational skills and the ability to learn quickly

  
  

• Attention to detail and a commitment to excellence

  
  

While there are many profiles of people who work at IG – across all roles, we’re looking for a few common traits:

• You are curious about our product and the technology that sits behind it;

  
  

• You care about our clients, and you are hungry to improve their user experience;

  
  

• You are impatient about driving change and willing to deliver at pace;

  
  

• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise; and

  
  

• You are a creative problem solver capable of innovating and thinking big.

  
  

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, join us in raising the bar for our customers and across the trading industry.

What you’ll need

• Knowledge of IG's products and platforms, or ability to rapidly build this expertise in financial products and regulatory requirements

  
  

• Exceptional written communication skills with the ability to adapt tone and complexity for different audiences - you understand content design principles and know when to use text, images, GIFs, videos, or interactive elements

  
  

• Experience structuring content for both human readers and AI consumption with experience or strong interest in AI tools for content creation (LLMs such as Claude, Gemini, etc.)

  
  

• Comfort working with content management systems and basic technical documentation, with understanding of what makes content "AI-ready"

  
  

• Highly data-driven approach to prioritising work and measuring content performance, combined with the ability to deliver quality results under tight deadlines with minimal supervision

  
  

• Exceptional organisational and stakeholder management skills - you can juggle multiple content streams while working effectively with SMEs, product managers, legal, compliance, and regional teams

  
  

• Self-starter who thrives with high autonomy and accountability, genuinely champions the client experience, learns fast, and brings fresh ideas on continuous improvement

  
  

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Competitive salary & benefits plan

  
  

• 1 additional day off to celebrate your Birthday 😊   

  
  

• 2 additional days off a year for voluntary work

  
  

• Share Plans for Employees

  
  

• Comprehensive global and local onboarding process – to the company and to your role

  
  

• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture

  
  

• LinkedIn Learning platform free access

  
  

• Option to participate and create ESG initiatives based on IG Brighter Future Fund

  
  

• Employee Assistance Program

  
  

• We work in hybrid working model

  
  

How you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds.  This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy by delivering at pace and championing the client in everything we do.

We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviours that we expect everyone to strive to achieve in all that we do:

• Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;

  
  

• Think Big: We focus on the problems that most move the needle of commercial outcomes;

  
  

• Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;

  
  

• Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business; and

  
  

• Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG.

  
  

Number of openings