Grade Level (for internal use):
Department overview:
The Customer & Growth Office, a new shared capability within Market Intelligence, partners closely with the Sales organization to deliver a differentiated customer experience. This group enables our sales team and businesses by overseeing customer success, sales operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowers accelerated growth and delivery by putting the customer at the core of everything we do – driving a full customer experience that differentiates us from our competitors.
The Proposal & Customer Assessment Team is part of the broader commercial operations. An enabling function to assist with due diligence questionnaires, risk assessments, audits, and other customer inquiries. Our goal is to enable new revenue generation via RFX & deliver superior customer satisfaction by providing high-quality proposals & relevant information during pre/post-sales. We serve a vast array of clients across geographies and are committed to the client-first mindset. The Due Diligence/Audit Specialist will focus on the inquiries received for Market Intelligence.
Position Summary
Project manager for complex customer audits and due diligence initiated by clients. Coordinate preparation, execution, and delivery of formal responses.
Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of the due diligence request or audit initiation, and provide regular updates on progress.
Develop a deep understanding of product solutions and platforms for effective communication. Maintains awareness of internal controls and audit/Due Diligence trends to ensure the process remains effective.
Ensuring that responses are accurate, timely, and comply with company standards. Tracking to completion of action items raised during assessments and audits.
Maintain thorough documentation of the entire due diligence or audit response process, including correspondence with the customer, supporting documentation provided, and any actions taken to address issues or concerns.
Coordinating with internal stakeholders such as sales, product, legal, and information security to respond to customer requests and create accurate, persuasive, and cogent response documents.
Assist with our centralized database processes, policies, and procedures to drive improvement in tools and content. Assist in continually updating due diligence content.
Identify opportunities to optimize processes, leveraging automation, technology, and data analytics where possible.
Education and experience
Overall, 3 – 7 years of relevant experience.
Possessing a robust comprehension of Information/Cyber Security, Risk Management, BIA/BCP, Application Security, Network Security, Incident Response, and Cloud Security.
Demonstrating a solid foundation in audit and control review, particularly in SOC audit, business processes, and controls.
Proficient in addressing Third Party Risk Assessments, Information Security Assessments, and Audits.
Exhibiting strong Decision-making and Critical Thinking skills, adept at conducting thorough analysis leading to informed decision-making outcomes.
Personal competencies
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
Strong analytical and problem-solving skills, with the ability to assess complex information and develop actionable insights.
Self-motivated with an outstanding attention to detail.
Capable of managing multiple concurrent projects efficiently.
Demonstrates creativity and consistently employs initiative in all tasks and projects.
Ability to cultivate strong working relationships with internal colleagues is imperative for the role.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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