Facility Manager - Soft Service

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JD for Soft service manager,

• The candidate must qualification in minimum Qualification BSc hotel management in soft service Background.
• Candidates with an experience in industrial / commercial background should manage business needs around-the-clock.

Roles & Responsibilities

• Responsible for managing the assigned properties within the approved processes and procedures and in accordance with the requirements of all statutory requirements. 
• To deliver a consistent level of service across site Soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets.
• Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness,
• Deliver contracted requirements to including the provision of thorough facility, contract, and procurement management for non-technical services with a focus on continuous improvement.
• To provide administrative support to the Facilities Management team at assigned Facilities.
• To ensure timely and accurate completion of FM reports pertaining to assigned Facilities. Be accessible for escalation of all FM related issues.
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift. 
• Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
•  Ensure contract is being delivered in a cost-effective way for the client.
•  Responsible for departmental budgets in line with the baseline parameters
• Proactively manage quality of service and introduce innovations in line with and initiatives.
• Responsible for the leadership of all employees including effective resource management, recruitment, induction, , development, coaching and performance management.
•  Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure.
• Arrange & attend monthly & quarterly review meetings with Managers of all Sub-contractors.
• Overall service delivery assessment (SLA) of HK vendor
• Coordination meetings with vendor for resolution of service issues
• Ensure that the caterers are maintaining highest standards of hygiene in the services area.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions (Proactive action)
• Assume full responsibility for management of soft services against contracted scope of works. Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Day to day supervision of the Catering and Janitorial teams.
• Development of a soft services improvement plan for each service
• Preparation of duty roaster and circulating it to the team
• Ensuring adherence to 52-week schedule
• Prepare and submit daily/weekly/monthly/quarterly reports.
• Managing vendor compliance in line with JLL procedures.
• Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety).
• To assist in auditing (including the completion of duty of care visits) the contracted soft services providing
• Delivery of continued safety awareness to all staff and engage in bi-weekly positive safety conversations.
• Vendor invoice and PO related track and update on daily basis.
• Prepare MMR & QBR share the artifacts.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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