Field Dispatch Engineer

About this opportunity:

We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 

You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). 
It is also responsible for customer affecting problems detected by other processes or through analysis, including informing the customer and resolving these specific problems to the customer's satisfaction. Within Field dispatch function, the responsibility of the executive will be to ensure all the tickets assigned to field services are dispatched to the appropriate field engineer for site visit and any blocker identified while doing so is highlighted to the next level teams to resolve. The executive is required to assess the issue reported on the site detailed within the description, review the process and procedure associated with the site visit, Contact the point of contact in the UK to gain permission for the Ericsson Field engineer to visit the site on a chosen date and time as per the site access agreement mentioned on the tools, identify and assign the task to the best suitable Ericsson Field engineer to visit the site. This role is for24*7 Support 

What you will do:

• Customer event management 

• Customer incident management 

• Customer problem management 
• Customer order handling 
• 24*7 Support

The skills you bring:

• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)  

• Minimum years of experience: 1-4 years’ experience of deploy system test and lead testing team. 
•  This role is for 24*7 Support 

• Domain experience:  area of expertise – (Telecom basics, Incident management, WFM, Remedy) 

• Knowledge of Managed Service telecom operations practice 

• Knowledge sharing and collaboration skills 

• Ericsson knowledge, English speaking skills 

• Delivering results & meeting customer expectations and analyzing.

• Handle instructions & procedures  and applying expertise & technology 

Additional Requirements: 

Basic knowledge on Telecom concepts 

Working level experience managing International Client 

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore