Field Dispatch: Incident; Telecom

About this opportunity:

We are now looking for a Fiels Dispatch Engineer who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels. You will play a crucial role in achieving these objectives through investigating incident reoccurrences, scouting potentials problems, implementing preventive actions, and following up on action plan. This role is for 24*7

What you will do:

Handling WO Management

• End-to-end WO ownership with SLA focus
• Driving FTR through proactive coordination

FSO Gantt Alignment & WO Planning & Execution & Spare Ordering

• Aligning WO demand with FSO availability
• Minimising idle time & capacity conflicts

• Readiness checks: access, spares, prerequisites
• Creating executable plans with clear timelines
• Ensuring quality closure with evidence

• Accurate spare identification & ordering
• Cost optimisation via reuse & better forecasting

Site Access Booking & Estates Management and FSO Interaction & Collaboration

• Timely access booking & approval chasing
• Sensitive site controls (no engineer swaps)

• Daily syncs on priorities & blockers
• Clear communication on dependencies
• Strong cross-team collaboration for KPI delivery

• Updated estates info: contacts, rules, risks
• Ensuring compliance & reducing access delays
• Handling escalations proactively

The skills you bring:

• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) 
• Minimum years of experience: 2-6 years’ experience of deploy system test and lead testing team.
• Domain experience:  area of expertise – (Telecom basics, Incident management, WFM, Remedy)
• Knowledge of Managed Service telecom operations practice
• Knowledge in Stakeholder management
• Knowledge in Management of Incidents, SLA/KPI, CSI driving concepts
• Knowledge sharing and collaboration skills
• Ericsson knowledge, English skills
• Delivering results & meeting customer expectations, Analysing. Working with people, Managing team
• Handle instructions & procedure and applying expertise & technology

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Job details: Automated Operations Engineer