This candidate will be responsible for the TDR (Transportation Domain Requirements) intake process for Global Transportation AP. Primary responsibilities include managing relationship with different stakeholders such as TCS, TFS, Procurement and business in a manner fitting with our "Customer Obsession" philosophy. This candidate will review the TDR’s and have a collaboration with all the upstream and downstream teams like TFS/TCS/FBI/FinOps for reviewing new launch intakes with the business. Ensure appropriate Transportation leads are apprised of incoming work, testing and readiness for launch is coordinated with teams across FinOps supporting teams. Review BADI process and responsible to track the progress of the automation's planned with the timelines.
This position will be responsible for a process within Accounts Payable Operations including: ensuring existing policies and procedures are followed; creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners.
The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.
Business Responsibilities:
• Review TDR’s submitted by the business for new country launch or existing business expansions.
• Coordinate with internal teams to have joint collaboration for successful launch of new projects within expected timelines.
• Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes.
• Work closely with finance operations team in different locations.
• Own defining / adhering to policies related to AP and drive consistency with entities globally.
• Act as a point of contact in resolving all issues with internal and external business partners.
• Solving complex customer/vendor issues and proactively heading off negative service trends.
• Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners in Transportation business and finance teams. This includes setting up WBR & MBR with the respective stakeholders.
• Developing, modifying and maintaining the operational and design effectiveness of internal controls.
Basic Qualification:
• Bachelors/Masters (MBA/M.Com) with 15+ or more years of post-qualification experience in Finance operations/Shared Services, Accounts Payable or General Ledger.
• Past experience in AP operations in large multi-national organizations is a must.
• Strong Customer focus (both Internal / External).
• A work ethic based on a strong desire to exceed expectations.
• Strong interpersonal skills — including written and oral communication skills.
• Expertise in Six Sigma defect reduction techniques (DMAIC, etc.)
• Problem Solving and Analytical abilities.
• Demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues.
Preferred qualifications:
4+ years of participating in continuous improvement projects to scale and improve controllership with measurable results experience
4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
4+ years of mentoring junior finance and/or business team members experience
Key job responsibilities
Key responsibilities include -
1. Ability to work independently with minimum supervision.
2. Ensure project timelines are met.
3. Strong Customer focus (both Internal / External).
About the team
Transportation process is spread across all the goes and market places and provide services across the globe. Currently, FinOps is responsible to support the 1) Manual invoice processing, 2) Support Transportation Controllership Team (TCS) to communicate with carriers for the all the upstream defects, 3) Support adhoc requests received from Business (FLEX/DSP/Relay) and TCS (EDI) for all the invoices fail in upstream (automated process failure) 4) Perform reconciliation of open Statement of Accounts (SOA) and share the output with Carriers 5) Drive process improvements
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
- Bachelor's degree in finance, accounting or related field
- Knowledge of statistical modeling
- Do you have 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience?
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