GN-IC-Comms and Media-Telco Enterprise Function (SAP)-Manager

Digital Core Assurance – Executive Role-Communications & Media Practice

Management Level: Executive / Senior Manager

Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available

Travel: Moderate to high, based on client/project requirements

As a senior Executive within the Digital Core Assurance capability, you will spearhead transformation engagements across assurance domains in the telecom sector. You will combine your strategic consulting experience with operational insight to deliver measurable value. Your leadership will span business development, account growth, solution design, and delivery execution in areas such as fault, performance, service, and experience management—often leveraging digital platforms like ServiceNow.

• Lead large-scale assurance transformation programs from ideation to execution
• Shape client strategies through maturity assessments, operating model design, and process reengineering
• Build transformation roadmaps and business cases that link assurance modernization to financial and operational KPIs

• Act as a trusted advisor to client executives and CXOs across telecom operators and service providers
• Drive demand generation by identifying new opportunities, shaping proposals, and contributing to RFPs

• Own account health and growth, ensuring delivery excellence and client satisfaction

• Guide teams in translating business requirements into ServiceNow-based digital solutions (e.g., ITOM, AIOps, FSM, CSM)
• Oversee solution architecture, integration design, and assurance capability enablement
• Stay abreast of technology trends like AI/ML and agentic AI in assurance, GenAI, and predictive operations

• Mentor high-performing teams and cultivate next-gen digital talent in assurance
• Contribute to practice assets such as reference architectures, solution accelerators, and maturity models
• Lead internal forums and thought leadership initiatives within the Digital Assurance practice

• Deep expertise in telecom assurance domains: incident, problem and change management, service performance, RCA, proactive monitoring
• Strong proficiency in ServiceNow ecosystem (ITOM, CSM, FSM modules preferred)
• Robust consulting skillset: stakeholder management, transformation planning, value articulation, and storytelling
• Strong grip on ITIL, TM Forum (eTOM/SID), Agile/DevOps delivery
• Proven ability to lead cross-functional teams, manage dedicated accounts, and deliver client value
• Excellent communication and presentation skills; capable of influencing senior stakeholders

• Experience delivering 5G, SD-WAN, or Enterprise Network transformation programs
• Exposure to real-time analytics, automation, and cloud-native platforms
• Published thought leadership or active involvement in telecom forums/working groups