HR Knowledge & AI Content Analyst

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Summary of the role:

We are seeking a Knowledge and AI Content Analyst to manage of global HR knowledge base and contribute to the development of AI-ready content. This role bridges traditional knowledge management practices with emerging AI capabilities, helping build a scalable knowledge ecosystem that supports both human users and AI-powered assistants across our various global markets.

The ideal candidate brings strong content skills, a structured mindset, and curiosity for how AI can transform employee experiences.

About the role:

The role carries two primary responsibilities. First, it involves managing and maintaining the existing ServiceNow knowledge base for the US and other global markets. Second, it includes contributing to the development of content that is structured, enriched, and standardized for use in AI‑powered solutions.

A. Manage HR Knowledge Base in ServiceNow

• Manage the existing knowledge base, including content creation, curation, and maintenance for the US and other global markets

  
  

• Conduct regular reviews and audits of knowledge articles to ensure accuracy, relevance, and compliance

  
  

• Provide coaching and training to HR team members to strengthen their understanding and effective use of the knowledge base

  
  

• Partner with technical teams to configure and enhance the ServiceNow knowledge management module as needed

  
  

• Document new functionality and updates related to HR case management in ServiceNow and develop supporting training material

  
  

• Manage security roles, access, and permissions for HR case management in ServiceNow

  
  

• Provide backup support to team members for case management activities

  
  

 B. AI-Ready Content Framework Development

• Participate in development of AI-ready content framework that enables content creation for both human and machine consumption

  
  

• Ensure content structure, formatting, and metadata aligns with AI requirements while maintaining user-friendliness

  
  

• Create new HR content and update existing content to align with the established framework

  
  

• Collaborate with HR subject matter experts across functions (Compensation, Benefits, Learning & Development etc.) and with in-market HR teams to ensure accuracy and completeness

  
  

• Transform complex HR policies and procedures into clear, concise, and AI-consumable formats

  
  

• Ensure content addresses common employee questions and pain points

  
  

• Partner with the technical team to test content performance with the AI assistant

  
  

• Maintain version control and documentation of all content changes

  
  

About You:

• Bachelor’s degree in information management, Human Resources, Communications, Journalism, Technical Writing, or a related field

  
  

• 3-5 years of experience in knowledge management, content management, technical writing or similar role

  
  

• Strong technical writing skills for producing and revising content.

  
  

• Ability to communicate effectively and work collaboratively with users and stakeholders

  
  

• Demonstrated growth mindset with a willingness to learn new tools, adapt to emerging technologies, and continuously improve processes

  
  

• Strong organizational and time‑management skills

  
  

 Skills and Competencies

• Strong analytical skills with ability to assess content quality and identify improvement opportunities

  
  

• Excellent written and verbal English communication skills

  
  

• Critical thinking and problem‑solving abilities

  
  

• Ability to work effectively across time zones to maintain seamless collaboration

  
  

• Basic understanding of Gen AI, CoPilot and other AI technologies

  
  

• Ability to translate complex technical and non‑technical information into usable, understandable content

  
  

• High attention to detail and creativity in content development

  
  

• Commitment to accuracy through thorough research and fact‑checking

  
  

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

• Complimentary preventive health check-up for you & your spouse

  
  

• OPD coverage

  
  

• Best in class leave plan including paternity & family care leaves

  
  

• Counselling sessions to prioritize mental well-being

  
  

• Exclusive discount vouchers on Levi’s products

  
  

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.