Incident Manager

General Information

Req #
WD00075286

Career area:
Services

Country/Region:
India

State:
Maharashtra

City:
Mumbai

Date:
Tuesday, December 10, 2024

Working time:
Full-time

Additional Locations:  * India - Mahārāshtra - Mumbai
* India - Mahārāshtra - Mumbai





Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.





Description and Requirements

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the IM process
• Remediate deviation of a process
• Responsible for communicating with the Incident Process Owner
• Point of contact for all Major Incidents
• Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
• Represent the first stage of escalation for Incidents
• Monitor the incidents to ensure that the Service Level Agreement is respected
• Identify, initiate, schedule and conduct incident reviews
• Create Incident & RCA Report and share with stakeholders
• Ensure the closure of all resolved and end-user confirmed Incident records
• Provide guidance to the Incident Process Coordinators
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Additional Locations:  * India - Mahārāshtra - Mumbai
* India - Mahārāshtra - Mumbai


* India

* India - Mahārāshtra

* India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai

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