Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Intune
Good to have skills : Microsoft Endpoint Configuration Manager, Microsoft 365 Security & Compliance
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth operations and maintenance of production and development systems. - Configure services on various platforms. - Implement technology at the operating system-level. - Troubleshoot issues at both basic and intermediate levels. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Good To Have Skills: Experience with Microsoft Endpoint Configuration Manager, Microsoft 365 Security & Compliance. - Strong understanding of software and hardware support. - Experience in troubleshooting server and network areas. - Knowledge of various software solutions/vendors/brands. - Familiarity with L1 and L2 troubleshooting techniques. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Intune. - This position is based at our Chennai office. - A 15 years full time education is required.15 years full time education

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