Junior Amazon Connect Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.

We are looking for a Junior Cloud & GenAI Engineer – Amazon Connect Digital to join our Consumer Experience – Digital Channels team. This is an entry-level, hands-on engineering role focused on supporting cloud-native digital contact center solutions and Generative AI–driven customer experiences across chat, chatbot, SMS, email, and WhatsApp channels. The role offers an excellent opportunity for early-career engineers to build strong foundations in AWS Cloud, Amazon Connect Digital, and GenAI technologies, while working closely with senior architects and delivery teams on real-world enterprise CX solutions.

• 1 to 3 years of experience in software engineering, cloud, or AI-related roles.
• Bachelor’s degree in computer science, Engineering, IT, Computer Applications, or a related field.
• Basic understanding of AWS Cloud fundamentals.
• Foundational knowledge of Generative AI, LLM concepts, and prompt engineering.
• Programming experience in Python, JavaScript, or TypeScript.
• Understanding of REST APIs, JSON, and basic web integrations.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Strong learning mindset and eagerness to grow in cloud, contact center, and AI technologies.

Responsibilities

• Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
• Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
• Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
• Assist in developing Generative AI features using Amazon Bedrock, SageMaker, AgentCore, Strands, and OpenAI APIs under senior guidance.
• Support prompt engineering, RAG workflows, AI orchestration, and conversational design for customer and agent-facing use cases.
• Help integrate digital platforms with CRM systems, analytics pipelines, dashboards, and reporting tools.
• Participate in testing, troubleshooting, documentation, CI/CD support, and production releases, following engineering and quality standards.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.