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Implementation Changes and Maintenance Representative
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
Ensuring implementation changes, including deploying and upgrading of environmental components, are completed in a timely manner.
Ensuring the support for the client during the implementation period.
Requires strong technical, analytical, and planning skills. Extremely effective communication skills are essential as this role has client facing elements.
About the team:
We are passionate about boosting delivery speed and enhancing service efficiency through collaboration, innovation, and forward-thinking initiatives. Our team blends diverse skills to revolutionize how we sell, build, and deploy services.
With deep expertise, we enable Capital Markets to deliver new and evolving services that create and nurture long-term colleague and client relationships.
Empowering Capital Markets to build, scale, and manage cloud platforms and client metadata.
Quickly get the data you need to make the best decisions possible.
The Capital Markets Services Transformation and Acceleration Team has four primary functions:
Service Acceleration – Changing processes and technology to help consulting, CX and CIO (through packages, Automation, Robotics and Educational Content).
Service Development - Support the lines of business, working with sales, presales, development and managing the evolution of our services.
Service Enablement – Planning and Validation to support consulting and managing the Capital Markets relationship with CIO, working with Delivery Management and Supporting Escalations.
Transformation Ops – Driving oversight of key transformation programs and organizational effectiveness.
As a group, we are deeply invested in Future Forward Initiatives, aligning with our CEO's vision of Efficiency, Client Excellence, and Colleague Experience. Here are a few highlights:
Automated Deployment: > 90% faster delivery.
Implementation Acceleration/Digital Onboarding: 20% faster time-to-market, reduced effort, and higher margins through standardization and streamlined delivery processes.
Uptime Self Service: Empowering clients to self-solve issues, saving over 6,000 hours of effort.
What you will be doing:
Making appropriate and necessary service changes to meet contractual requirements. This will include, but not be limited to:
Infrastructure
Networking and connectivity
Application
And general configuration
Configuring SSO and general client access.
Ensuring metadata collection is in-place and configured to collect both application usage and environmental performance metrics.
Assist in managing the processes required to maintain the Managed Testing Service environments, including database refreshes.
Help develop, maintain, and execute automated test scripts based on client business scenarios.
Provide guidance and instruction to other members of the Managed Services Team.
Liaise with the wider Capital Markets teams.
Adhere to the policies, procedures, and reporting for the Managed Testing Service.
Reporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits.
Collaboratively develop policies, procedures, and reporting methods for Managed Services with the Application Support team
Manage the processes required to maintain the client’s Production and test environments for Application, including deploying upgrades, hot-fix, and data-fix scripts.
Execute the scripts required to maintain the client’s environments.
What you will need:
Bachelor’s degree in computer science or equivalent.
3+ Years of relevant experience.
Knowledge of application operational processes, infrastructure, configuration, logging, troubleshooting, installation, interfaces, and batch processes would be an advantage.
Mandatory knowledge of Windows Servers.
Mandatory knowledge of Public, Private Networking.
Strong deployment/implementation planning skills.
Strong troubleshooting skills.
Excellent written/verbal communication with client and wider team (English must be very clear on the phone).
Able to establish a rapport with customer and colleagues.
Excellent time management and self-motivation, able to lead, direct and motivate others.
Able to evaluate and prioritize items.
Awareness of Change Management procedures and ITIL processes.
Basic knowledge of Terraform.
Basic knowledge of AWS and Azure compute and storage.
Added bonus if you have:
Any deployment tool – Octopus/Harness.
Any repository tool such as Bitbucket/GitHub.
Windows PowerShell Scripting.
Knowledge of Databases.
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
Extensive Health Benefits Program along with the Family Protection Plan.
Best-in-class career mobility options across the globe.
Award-winning learning offerings for career development.
Adaptable home - office work model.
Opportunity to work with global teams and clients.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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