Lead Consultant-.Net Developer

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. 

Inviting applications for the role of Lead Consultant - .Net Developer

In this role, you will be work as a .Net Developer & SME for BPM related applications.

Responsibilities

• SME / Managerial level support for BPM (.Net) related applications

  
  

• Ensuring services are delivered in line with the agreed service level targets.

  
  

• Provide escalation point and give focus to addressing possible service delivery issues.

  
  

• Identify and facilitate delivery of service improvements.

  
  

• Ability to communicate effectively across complex and diverse group of stakeholders.

  
  

• Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.

  
  

• Ability and flexible to work in a virtual environment across multiple time zones.

  
  

• Flexible to work in non-standard hours in supporting global production systems.

  
  

• Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams.

  
  

• Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.

  
  

• Should have in-depth knowledge on following .Net, SQL Server & JavaScript.

  
  

• Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.

  
  

• Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.

  
  

• Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.

  
  

• Must have experience in Supporting 24x5 mission critical environments.

  
  

• Raise incident / problem tickets as required.

  
  

• RCA – support the provision of root cause analysis and associated problem ticket management.

  
  

• Resolve – provide second-level support for the resolution of incidents / problem tickets.

  
  

• Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example “Break / Fix” testing.

  
  

• Provide KT to new team members.

  
  

• Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.

  
  

• Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.