Lead Delivery Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description
The Professional Services team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
• Conduct technical training courses for customers and/or employees in the use of complex situations on multiple complex Airline Network Planning and Scheduling products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Up to 50% Travel may be required to deliver/Train and implement the Network Planning and Scheduling solutions at customer sites.
• Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications and Education Requirements:

• 5 years minimum Airline experience with a focus on Network Planning and/or Scheduling.
• Prior experience with Network Planning and/or Scheduling solutions.
• Minimum University Undergraduate degree. Technical experience strongly desired
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English oral and written communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is a must.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.