Learning Experience Designer

Join an innovative and fast-moving learning team that designs modern, end-to-end digital learning experiences. In this hybrid role, you will both design and build interactive microlearning and performance solutions using AI-accelerated workflows in a gamified learning platform delivering in agile timelines and measured by learner impact.

Job Summary: As a Digital Learning Designer / eLearning Developer (LL2), you will own the full lifecycle of digital learning products from instructional analysis and storyboarding through hands-on eLearning development, publishing, and iteration.

Supporting Banking Operations, you will partner with business stakeholders to diagnose performance needs, recommend learning and non-learning interventions, and design and build digital learning solutions that drive measurable improvements in skill, behavior, and business outcomes.

You will apply instructional design expertise, visual storytelling, interaction design, and emerging technologies including generative AI to create modern microlearning’s in an agile environment.

Job Responsibilities

• Design and develop interactive eLearning and microlearning end-to-end, including branching scenarios, simulations, and video-based experiences.
• Apply instructional design and learning science principles (e.g., spacing, retrieval practice, scenario-based learning, reinforcement) to improve retention and on-the-job performance.
• Build learning directly in industry tools such as Articulate 360 (Storyline/Rise) and media tools including Adobe Creative Cloud and Camtasia, with no handoff to a separate development team.
• Leverage generative AI tools to accelerate analysis, scripting, storyboarding, prototyping, and asset creation while maintaining quality, accuracy, and sound judgment.
• Rapidly produce and iterate microlearning to support emerging and changing business priorities.
• Apply modern visual design, UX, and digital-marketing sensibilities, informed by contemporary content consumption and social-media-inspired formats.
• Consult with business stakeholders and SMEs to clarify performance needs, recommend solutions, and translate complex information into clear, actionable learning experiences.
• Measure learning effectiveness using engagement data, feedback, and performance metrics; summarize insights and iterate solutions accordingly.
• Collaborate with learning peers in an agile, team-based environment to identify efficiencies, reusable components, templates, design patterns, and innovation opportunities while adapting to feedback and shifting priorities.
• Ensure accuracy, quality, brand alignment, and accessibility (ADA/WCAG 2.1 A–AA) across all learning products.
• Configure, tag, version, and publish content in the gamified learning platform; follow governance, RACI checkpoints, and metadata standards.

Required Qualifications, Capabilities and Skills

• 2+ years of experience functioning as both an Instructional Designer and hands-on eLearning Developer in a single role.
• Proven experience building interactive eLearning using tools such as Articulate Storyline/Rise.
• Strong understanding of instructional design principles and learning science.
• Working knowledge of generative AI tools and demonstrated interest in applying AI to learning design and development workflows.
• Strong writing skills for scripts, scenarios, headlines, and microcopy.
• Experience producing quality video and graphic assets; working knowledge of composition, lighting, audio, and editing.
• Ability to synthesize complex information into clear, learner-centered digital experiences.
• Experience reviewing engagement data and learner feedback to assess effectiveness and inform iteration.
• Knowledge of ADA and WCAG 2.1 A–AA accessibility requirements.

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree in Instructional Design, Learning Technology, Multimedia Design, Digital Media, or related field.
• Certification in Digital Learning Design or related discipline.
• Experience with additional technologies such as HTML5, CSS, JavaScript, SCORM/xAPI, gamification, Figma, or responsive design.
• Experience with AI-supported content creation (e.g., rapid prototyping, scenario generation, media enhancement).
• Experience working in large, matrixed, or regulated enterprise environments (financial services a plus).
• Experience with gamified performance platforms.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.