Manager, Application Support

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
At Fiserv, we are dedicated to providing exceptional service and support to our clients. As a Manager Application Support I, you will lead a team of support analysts to ensure the smooth operation and maintenance of critical business applications. Your role will involve overseeing the troubleshooting and resolution of technical issues, implementing improvements, and collaborating with various teams to enhance application performance and reliability.

What you'll do:

• Lead and manage a team of support analysts to provide expert-level support for business applications.
• Troubleshoot and resolve complex application issues, and escalate when necessary.
• Monitor application performance and lead initiatives to improve efficiency and reliability.
• Develop and maintain detailed documentation of support activities and procedures.
• Provide mentorship and training to team members.
• Collaborate closely with development teams to ensure seamless application support.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in application support
• 3+ years of experience leading teams
• 3+ years of experience in SQL databases
• 3+ years of experience in troubleshooting and resolving technical issues
• 6+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Familiarity with monitoring and logging tools
• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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